Shipping policy
Last Updated: September 9, 2026
We currently ship within Australia only.
Orders are processed through our international fulfillment and logistics partners.
Shipping Options & Costs
Within Australia, we currently offer the following shipping option:
Free Shipping — 0.00 AUD on all orders
There is no minimum order value.
Order Processing
Processing Time: 1–3 business days
Orders are processed Monday to Friday, excluding public holidays.
Processing time refers to the time required to review, prepare, pack, and hand your order over to the shipping carrier. Transit time begins once the package has been dispatched. The total delivery estimate below starts when the order is placed and includes processing and transit.
Delivery Timeframes
Free Shipping
Processing Time: 1–3 business days
Transit Time: 6–11 business days
Total Delivery Time: 7–14 business days
Delivery timeframes are estimates. Delivery delays may occur due to shipping carrier issues, severe weather, holidays, high seasonal demand, or other circumstances outside our control.
Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email with tracking information when tracking is issued. Tracking updates appear after the carrier records the package. Use Track Your Order or see our tracking instructions.
Lost or Damaged Packages
If your package arrives damaged, or if it does not arrive within the expected delivery timeframe, please contact us at: support@selalook.co
Include your order number and photos when the package or item is damaged. We will review the issue with the carrier and tell you the result. For damaged, defective or incorrect items, the refund and no-return process in our Refund Policy applies. Delivery estimates do not limit your rights under applicable consumer law.
Incorrect Address or Failed Delivery
Customers are responsible for ensuring that the shipping address entered at checkout is accurate and complete.
If a package is returned to us due to an incorrect, incomplete, or undeliverable address provided at checkout, we will contact you to arrange reshipment.
We are not responsible for delays or failed delivery caused by incorrect address details submitted by the customer.
Contact Information
Store Name: Sela Look
Company Name: PRIME DOLLAR LLC
EIN: 41-2330930
Business address: 687 Leonard St, Brooklyn, NY 11222, United States
Email: support@selalook.co
Phone: +61489921082
Customer service: Monday to Friday. Response time: within 24–48 hours on business days.