How can I contact you?

Email us at support@selalook.com. Our team replies Monday to Friday.

We currently ship across Australia.

How much is shipping?

Shipping is free on all orders within Australia. All prices include GST. The price on the product page is the final price, with no hidden fees.

How long does delivery take?

Total delivery is 7 to 14 business days: processing 1 to 3 business days plus transit 6 to 11 business days.

Can I track my order?

Yes. Once your order ships, you will receive an email with a tracking link.

FAQ

Q: What is your return policy?

You can return eligible items within 30 days of delivery. Return shipping is paid by the customer and there is no restocking fee. If an item arrives defective, we issue a refund without requiring a return.

Last Updated: June 22, 2026

Shipping & Delivery

Where do you ship?
We currently ship to customers within Australia. Orders are fulfilled and shipped through our international fulfillment and logistics partners. We do not ship to PO Boxes or APO/FPO/DPO addresses. For full details, see our Shipping Policy.

How much does shipping cost?
Free Shipping — 0.00 AUD on all orders. See our Shipping Policy for details.

How long will my order take?
Processing takes 1–3 business days, and transit takes 6–11 business days, for a total of 7–14 business days. Orders are processed Monday to Friday, excluding public holidays.

When is the order cut-off?
Orders placed before 5:00 PM (GMT+10:00) Australian Eastern Standard Time (Sydney) are processed the same business day; orders placed after are processed the next business day.

Is there a minimum order value?
No. There is no minimum order value.

Payments

What payment methods do you accept?
We accept Visa, Mastercard, American Express, PayPal, Apple Pay, Google Pay, Shop Pay. See our Payment Policy.

What currency are prices shown in?
All prices are displayed in AUD (Australian Dollars). All prices include GST.

Returns & Refunds

What is your return policy?
You have 30 days from delivery to request a return of unused, unworn items in their original packaging with proof of purchase. See our Return and Refund Policy.

How do I start a return?
Email us at support@selalook.com with your order number and reason for return. We will send return instructions and the correct return address after your request is approved.

Who pays for return shipping?
Customers are responsible for all return shipping costs.

Do you offer exchanges?
We do not offer direct exchanges. Please return the original item and place a new order for the item you want.

Are there any restocking fees?
No. We do not charge restocking fees.

When will I receive my refund?
Once we receive your returned item, your refund is issued to your original payment method within 10 business days.

What if my item arrives damaged, defective, or incorrect?
Contact us within 48 hours of delivery at support@selalook.com with photos. We will issue a refund — you do not need to ship the item back.

Contact

How can I reach you?
Email us at support@selalook.com. Our customer service hours are Monday to Friday, 9:00 AM to 5:00 PM (GMT+10:00) Australian Eastern Standard Time (Sydney), and we typically respond within 24–48 hours on business days.

Contact Information

Store Name: Sela Look
Company Name: PRIME DOLLAR LLC
EIN: 41-2330930
Business address: 687 Leonard St, Brooklyn, NY 11222, United States
Email: support@selalook.com
Phone: +61489921082
Customer Service Hours: Monday to Friday, 9:00 AM to 5:00 PM (GMT+10:00) Australian Eastern Standard Time (Sydney)
Response Time: Our customer support team typically responds within 24–48 hours on business days.