FAQ
Last Updated: September 11, 2026
Shipping & Delivery
Where do you ship?
We currently ship to customers within Australia. Orders are fulfilled and shipped through our international fulfillment and logistics partners. For full details, see our Shipping Policy.
How much does shipping cost?
Free Shipping — 0.00 AUD on all orders. See our Shipping Policy for details.
How long will my order take?
Estimated delivery is 7–14 business days in total: 1–3 business days for processing and 6–11 business days in transit. Orders are processed Monday to Friday, excluding public holidays.
Is there a minimum order value?
No. There is no minimum order value.
How do I track my order?
When tracking is issued, the shipping confirmation email contains a tracking link. You can also open Track Your Order and enter your order details or tracking number. Updates appear after the carrier records the package. See our tracking instructions.
Payments
What payment methods do you accept?
You can pay by credit card. Shop Pay, Apple Pay and Google Pay are also offered where available for your device and order. Choose from the payment options displayed at checkout. See our Payment page.
What currency are prices shown in?
Prices are displayed in AUD. The price on the product page is the final price, with no hidden fees. Shipping is free on all orders, with no minimum order value. See our Payment page.
Returns & Refunds
What is your return policy?
For change-of-mind returns, you have 30 days from delivery to request a return of unused, unworn items in their original packaging with all components and proof of purchase. Customers pay return shipping. See our Refund Policy.
How do I start a return?
Email us at support@selalook.co with your order number, item and reason for return. We will send return instructions and the correct return address after you contact us.
Who pays for return shipping?
Customers are responsible for return shipping costs for change-of-mind returns. Damaged, defective or incorrect items do not need to be sent back.
Do you offer exchanges?
We do not offer direct exchanges. For a change-of-mind exchange, request a return under our Refund Policy and place a new order for the item you want.
Are there any restocking fees?
No. We do not charge restocking fees.
When is my refund issued for a returned item?
Once we receive your returned item, your refund is issued to your original payment method within 10 business days, including inspection. See our Refund Policy.
What if my item arrives damaged, defective, or incorrect?
Contact us within 48 hours of delivery at support@selalook.co with photos. Once we confirm that an item is damaged, defective or incorrect, we will issue a refund for the affected item to your original payment method within 10 business days after that confirmation. You do not need to return the affected item. The 48-hour reporting request and change-of-mind conditions do not limit your rights under the Australian Consumer Law. See our Refund Policy.
When is my refund issued if a paid order or item is cancelled before dispatch?
If cancellation of a paid order or item is confirmed before dispatch, we will issue a refund of the amount charged for the cancelled order or item to your original payment method within 10 business days after that confirmation.
How are the no-return and cancellation refund timeframes counted?
For these two refund timeframes, business days are Monday to Friday. Counting starts on the first Monday-to-Friday day after the date we confirm the problem or cancellation. We will email you that confirmation. These timeframes are for issuing your refund and do not limit your rights under the Australian Consumer Law. If we have not issued your refund within the applicable timeframe, please contact us.
Contact
How can I reach you?
Email us at support@selalook.co. Customer service is available Monday to Friday, and we respond within 24–48 hours on business days. You can also call +61489921082.
Contact Information
Store Name: Sela Look
Company Name: PRIME DOLLAR LLC
EIN: 41-2330930
Business address: 687 Leonard St, Brooklyn, NY 11222, United States
Email: support@selalook.co
Phone: +61489921082
Customer service: Monday to Friday. Response time: within 24–48 hours on business days.