Terms of service

Last Updated: September 11, 2026

OVERVIEW

Welcome to Sela Look. The terms "we", "us" and "our" refer to Sela Look, operated by PRIME DOLLAR LLC. This website and store, including all related content, features, tools, products, and services (the "Services"), are provided to offer a clear and straightforward shopping experience.

Sela Look is powered by Shopify, which enables us to provide the Services to you.

These Terms of Service, together with any policies referenced herein (including our Privacy Policy, Shipping Policy, and Return and Refund Policy), describe your rights and responsibilities when using the Services.

By accessing or using our Services, you agree to be bound by these Terms. If you do not agree, you should not use the Services.

SECTION 1 - ACCESS AND ORDER INFORMATION

By agreeing to these Terms, you confirm that you are at least the age of majority in your place of residence.

You may be required to provide information such as your email address, billing details, shipping address, and payment information. You agree that all information provided is accurate, complete, and up to date.

Keep your order information and payment verification details secure. Do not share passwords or payment verification codes through our contact channels.

SECTION 2 - OUR PRODUCTS

We make every effort to present our products as accurately as possible. However, actual product appearance may vary due to screen settings, lighting, or device differences.

The product page shown when an order is submitted states the description, price, selected variant and availability used for that order. Later catalogue changes do not by themselves change an existing order.

SECTION 3 - ORDERS

By placing an order, you are making an offer to purchase. Confirmed listing errors, unavailable items, unauthorised payments and suspected fraud are handled as described below.

Orders are confirmed only after payment is successfully processed and we send a confirmation.

If an order cannot be fulfilled because of a confirmed listing error, unavailable item, unauthorised payment or suspected fraud, we will notify you using the order contact details and refund any amount charged for the unfulfilled item to the original payment method.

If cancellation of a paid order or item is confirmed before dispatch, we will issue a refund of the amount charged for the cancelled order or item to your original payment method within 10 business days after that confirmation. The counting and confirmation rules for this cancellation refund are set out in our Refund Policy.

Returns and refunds are handled in accordance with our Refund Policy.

SECTION 4 - PRICES AND BILLING

The price charged is the product-page price shown when the order is submitted.

Prices are displayed in AUD. The price on the product page is the final price, with no hidden fees. Shipping is free on all orders, with no minimum order value.

You agree to provide accurate billing and payment information and authorize us to charge your selected payment method.

SECTION 5 - SHIPPING AND DELIVERY

Orders are processed and shipped according to our Shipping Policy.

Delivery timeframes are estimates and include processing and transit. Delays may occur due to carriers, customs or external factors. If an order passes the end of the published total timeframe, contact us using the Shipping Policy contact details. Your rights under applicable consumer law are not limited by these estimates.

SECTION 6 - THIRD-PARTY LINKS

Our Services may contain links to third-party websites. We are not responsible for their content, policies, or practices.

Accessing third-party websites is done at your own risk.

SECTION 7 - RELATIONSHIP WITH SHOPIFY

Sela Look is powered by Shopify. However, all transactions are conducted directly with Sela Look, not Shopify.

SECTION 8 - PRIVACY POLICY

Your personal information is handled in accordance with our Privacy Policy.

Shopify may also process your data to provide the Services. By using our Services, you acknowledge this.

SECTION 9 - FEEDBACK

You confirm that your feedback does not violate any third-party rights and is accurate.

SECTION 10 - ERRORS AND INACCURACIES

When an error in a product description, price or availability is confirmed, we correct the affected listing. If it affects a submitted order, we notify the customer and either fulfil the corrected order with the customer’s agreement or refund the affected amount to the original payment method.

If cancellation of a paid order or item is confirmed before dispatch, we will issue a refund of the amount charged for the cancelled order or item to your original payment method within 10 business days after that confirmation. The counting and confirmation rules for this cancellation refund are set out in our Refund Policy.

SECTION 11 - PROHIBITED USES

You may not use the Services for unlawful purposes, including but not limited to:

  • Violating laws or regulations
  • Infringing intellectual property rights
  • Submitting false or misleading information
  • Transmitting malicious code

We may terminate access for violations.

SECTION 12 - TERMINATION

We may suspend or terminate access to the Services at any time if these Terms are violated.

SECTION 13 - SEVERABILITY

If any provision is found unenforceable, the remaining provisions will remain in effect.

SECTION 14 - ENTIRE AGREEMENT

These Terms constitute the full agreement between you and Sela Look regarding use of the Services.

SECTION 15 - CHANGES TO TERMS

The “Last Updated” date identifies the version published on this page. A revised version applies to use and orders after its publication, subject to applicable law.

SECTION 16 - CONTACT INFORMATION

Store Name: Sela Look
Company Name: PRIME DOLLAR LLC
EIN: 41-2330930
Business address: 687 Leonard St, Brooklyn, NY 11222, United States
Email: support@selalook.co
Phone: +61489921082
Customer service: Monday to Friday. Response time: within 24–48 hours on business days.