Refund policy

Last Updated: September 11, 2026

Consumer Guarantees (Australian Consumer Law)

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

The change-of-mind conditions and the 48-hour reporting request below do not limit your rights under the Australian Consumer Law.

Change-of-Mind Returns

We offer a voluntary return window of 30 days from delivery for change-of-mind returns, provided the item is unused, unworn, and in its original packaging with all components, with proof of purchase. Contact us before sending any item back so we can provide return instructions and the correct return address. Customers are responsible for return shipping costs for change-of-mind returns.

How to Start a Return

To initiate a return, contact us at:

Email: support@selalook.co

Please include your order number, item(s) you wish to return, and the reason for return. We will provide return instructions and the correct return address.

Restocking Fees

We do not charge restocking fees.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery and contact us within 48 hours of delivery at support@selalook.co with your order number and clear photos. Once we confirm that an item is damaged, defective or incorrect, we will issue a refund for the affected item to your original payment method within 10 business days after that confirmation. You do not need to return the affected item.

Refund Process

For an eligible change-of-mind return, refunds are issued to your original payment method within 10 business days after we receive the returned item. Any inspection is included in that period and does not start a new deadline. If your refund has not been issued within that time, please contact us.

Paid orders or items cancelled before dispatch

If cancellation of a paid order or item is confirmed before dispatch, we will issue a refund of the amount charged for the cancelled order or item to your original payment method within 10 business days after that confirmation.

Counting for no-return and cancellation refunds

For these two refund timeframes, business days are Monday to Friday. Counting starts on the first Monday-to-Friday day after the date we confirm the problem or cancellation. We will email you that confirmation. These timeframes are for issuing your refund and do not limit your rights under the Australian Consumer Law. If we have not issued your refund within the applicable timeframe, please contact us.

Exchanges

We do not process direct exchanges. To exchange an item, please initiate a return for the original product and place a new order for the desired item.

Returns Processing Location

Eligible returns are processed through our international fulfillment and logistics partners. The correct return address will be provided in your return authorization. Returns must only be sent after receiving return authorization and instructions.

Contact Information

Store Name: Sela Look
Company Name: PRIME DOLLAR LLC
EIN: 41-2330930
Business address: 687 Leonard St, Brooklyn, NY 11222, United States
Email: support@selalook.co
Phone: +61489921082
Customer service: Monday to Friday. Response time: within 24–48 hours on business days.